1. Should I create my login id to purchase from GoVasool.com?

Nope. We believe that is almost like someone asking you to show your id before you enter a hotel or restaurant or a retail shop. Once you are on the home page and select a product you want to buy, simply click the "Buy" button. You will then be asked to fill in your email id, mobile number and your address for Free Home Delivery and your credit/debit card payment details to complete your purchase.

2. I read that you offer Free Home Delivery. Like, for example, will you deliver it for free to my doorstep whether my house is adjacent to Amitabh Bachchan’s house or next to Ross Ice Shelf in Antarctica?

Wow. That’s a long question. We deliver to all locations in India that can be served by our 3rd Party Logistics. Now, for Antarctica, prove to us that you are an Eskimo and we will gladly give you a free refrigerator to your PO Box in Antarctica. Other than that, please be assured that we will put our best efforts to serve you. We charge a nominal fee of of INR 30 as shipping charges for any order less than INR 300.

3. I am used to seeing thousands of products? Why am I seeing so few products here? Show me more!

Hmm..sorry. We know you are. Over here, we will only show you some, which we believe are genuinely awesome.

4. That’s rubbish, haven’t you read about the “long tail”? How can you guys be so duh..19th century?

For one, there was no internet in 19th century. But, we see your point. We will put up products that will be genuine and useful to you at awesome prices.  And tell us what you want by posting your requirement in the Quick Connect Box. If we receive a lot of requests, we will totally put that product up on our website for purchase and intimate you instantly.

5. I feel like talking to someone, ‘coz my friends don’t talk to me anymore. What number do I call?

You are not alone. Google, it is said, has more instant answers than God can give, however right or wrong they are. Search for 1900 numbers and you will find millions of them. Alternatively, please join Facebook and make friends.

6. OK. I am going to be honest. I want to talk to someone about an order I placed on your website. Whom do I call?

If you have made a purchase at GoVasool.com and have questions on your order, call us customer care at (080)40803980 or email us at support@govasool.com and we will revert to you at lightning speed, or something more realistic.

7. Have you seen the movie Zindagi Milegi Na Dubara?

Yes, like, 4 times at PVR Cinemas and 3 Times at Fame Adlabs. But, remember that Hrithik Roshan’s Blackberry that Farhan Akhtar throws out of the car? We sell that too and at an unbelievably awesome price and service! Continue shopping.

8. Do you sell standard products or do you sell all those funky gadgets that Rancho (Aamir Khan) creates in 3 Idiots?

At this point, we sell only genuine branded items and from brands that have a reputation of serving you seamlessly. While Rancho certainly entertained you, we have not seen customer centricity in those products. Now, if Rancho creates a brand that is all about great customer service, trust us that we will have the entire brand on GoVasool.com before you read it in some Filmfare or Times of India.

9. What is Track My Order?

Ah! You are indeed attentive to detail. Whenever you purchase a product from GoVasool.com, an order ID is created. Track My Order is a tool that helps you learn the status of your order. So, start using it. The tool is very much like your brain. The more you use it, the more smarter and intelligent it becomes.

10. How do I know my order has been confirmed??

When you place an order with us, a page will come up on the website that confirms to you that your order has been placed successfully. Not enough? Ok, we also send you an email confirming your order to you. If that’s not enough either, we will send you an SMS alert if you subscribe to our SMS Alerts.
You want more? Well, we are also contemplating partnering up with our very own Force India F1 Team to come and give you an update in person. But on second thought, we decided that we will let them make us proud by winning the Grand Prix for us. So, for the time being, we will stick to web, email and SMS.

11. Is it possible to order a product that is phased out? I really was in love with that product.

Every product has a lifecycle after which it dies. We don’t have the magical powers to bring things back from the dead. However, we can certainly offer you magical products that will make life worth living J

12. Listen, haven’t you online guys read that Indian customers want to touch and feel the product before they buy? I want to touch and feel that flower, phone or TV before I buy and I want to do it sitting right on my couch, in front of my laptop, right now using 3D, 4D or even 5D technology. I want magic. Can you guys provide that option?

Now, that’s what we call thought leadership and a vision to create a dent in the universe. We are working on that vision. Please join us instantly by writing to us at careers@govasool.com. We need more people like you here.

13. How do I pay for my purchase in GoVasool.com?

You can pay for your purchases on GoVasool.com using your Credit card, Debit card or through an Internet enabled online bank account.

14. But, I don’t trust internet. I think anyone who pays for things online is part of a large multi-galactic covert mafia group trying to dishonestly earn a living. They take my hard-earned savings and never return it back even if a refund is issued.

That’s not even a question. However, it is a super honest opinion. The Reserve Bank of India has set ultra strict guidelines for all banks and online service providers when enabling online payments. All online shops are called for an excruciating 4 year training program with limited food and water and 20 mile hikes everyday till we learn and implement extremely secure payment processes.
Ok, we know you caught the bluff. But, GoVasool,com offers a world class payment mechanism that is  safe & secure.

15. Are their any hidden charges when I make a purchase on GoVasool.com (Octroi, Sales Tax, VAT)?

There are absolutely no hidden charges when you make a purchase with GoVasool.com. When we quote a price, we take into account all charges and quote you one final price that gives you unbeatable value. We even offer free home delivery for purchases above INR 300 which is, like, really …free. The prices listed for all items are final and all-inclusive of taxes. The prices you see on our product pages are exactly what you pay.
On GoVasool.com, you will never pay a rupee more than the true value of the product.

16. That brings me to another question. Bill Gates is my maternal uncle and Warren buffet is my paternal uncle. I basically have tons of money and I feel great when I splurge and waste money. Can I pay more money by buying on GoVasool.com?

If you have an urge to splurge and pay undeservingly extravagant sums of money, we recommend you to our competitors.

17. I want to save more money. Can I evade Sales Tax, VAT and Octroi and save up more money? Some people do that online and offline. Why can’t you?

Let’s talk for a minute. We are guessing you are viewing this page on a computer or ipad or mobile or PDA or some gadget. We are also guessing that you drive on roads, and have a quality of life and enjoy being part of a vibrant democracy that is India. All this comes from the taxes you pay. Please remember that…
…you know what, we are ignoring that you even asked this question. Next.

18. Why are you guys called GoVasool and not something more non-Indian and pure English?

We take pride in being a bold and innovative company from India. We are Made In India and our name reflects this along with the key value we provide to you. We help you go vasool (get your money’s worth).

19. About the previous question, is it really asked that frequently?

You wont believe how often that question comes to us.

20. Ok, I will now try to shop online with my credit/debit card. But again, is it safe ?

Transactions on GoVasool.com are safe and secure. We have trusted payment gateways that use SSL encryption technology to protect your card information. We will never ask you for your credit/debit card numbers, net banking account numbers, bank passwords, secure codes, or your GoVasool.com account password. In fact, if anyone asks you for your credit/debit card information, claiming to be from GoVasool.com, please please please refuse to give out any information and report it immediately to support@GoVasool.com  

21. I have placed an order just a minute ago. I want it in my hands in the next 1 minute, or else I know people.

We cannot give you the product in 1 minute but can update the order status much before that. GoVasool does something called AIM so that your products are priced right, are packaged right, and are sourced from the right destinations in order that they reach you safe in the fastest possible time, everytime.

22. That was Greek and Latin. What is this “AIM” or is it AMI or AEM or something? Whatever. What is it anyways?

AIM is Awesome Inventory Management. This is our proprietary process that endeavors to get you the right product at the right time to the right place with the right quality of service.

23. How long it takes my ordered products to reach me?

Depending on your location, it takes anywhere between 72 hours to 7 days. But, don’t worry. We will keep you informed of your order status so that you don’t need to keep wondering when.

24. I have better things to do in my life than open a browser and stay on your website for some deal to show up. What if I want to know about your products without visiting GoVasool.com daily?

You are indeed super smart. Just take one step more and subscribe to our SMS alerts and newsletters. You will get your deals and products information in your mailbox or SMS inbox.

25. I have a question and I promise to ask that question to you a hundred times in the next 2 days, is that frequent enough to put it up on your FAQ list?

Yes.

26. Why would you do that?

Because, Mark Twain once said “Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do”.
We would rather do it than not do it and wonder why we did not highlight a thought or a question from a thoughtful person such as you.

27. How many days do you take to deliver products at my door step?

In every product details page you will see how many days we take to deliver the product, right at your door step. Usually we start the dispatch process the same day of the order.